Emergency calls for services such as fire, ambulance, coastguard etc call the emergency services number. The messages are routed to regional dispatch centres. The dispatch systems automatically send messages to local fire, ambulance and coastguard stations, where emergency vehicles are dispatched. The customer needed to upgrade their infrastructure to support resilient IP VPN while still supporting legacy terminals and maintaining high SLAs with corresponding reporting and monitoring.
The customer also required an audit trail function that recorded transactions sent and received. These would be reviewed where there was a failure or delay in responding to an incident to determine if the fault was due to network issues.